Our process

From first call to written report.

Calm, methodical, and paced for households managing real health concerns. Here’s exactly how an assessment unfolds — and what to expect during your first on-site visit. No surprises, nothing rushed.

The four steps Your first visit Schedule a complimentary consultation
Our process

Four steps, start to finish.

Calm, methodical, and paced for households managing real health concerns.

Step 01 Complimentary

Phone consultation

We talk through your concerns, symptoms in the home, and any known triggers. Often, a 15-minute call is all that’s needed to decide whether a visit is warranted.

Step 02 On-site

Assessment visit

A thorough, unhurried inspection. I walk through what I’m measuring as I go, so you understand each finding in real time — no mystery.

Step 03 Lab

Laboratory analysis

Samples are processed at AIHA-accredited laboratories. Turnaround is typically 3–5 business days for standard panels.

Step 04 Written

Findings & protocol

A written report with plain-language interpretation, lab results, photos, and (if needed) a remediation protocol. Followed by a debrief call to walk through everything.

Your first visit

What to expect, in order.

A typical on-site assessment takes 60–90 minutes. Here’s exactly how it unfolds — no surprises, nothing rushed.

  1. Arrival & introductions

    ~5 min

    I arrive in an unmarked vehicle with PPE and equipment in hand. We sit down briefly so you can walk me through your concerns, any symptoms you’ve noticed, and the history of the home — recent leaks, renovations, or weather events worth knowing about.

  2. Guided walkthrough

    ~15 min

    You lead me through the spaces of greatest concern first — whether that’s a bedroom, a finished basement, or a bathroom. I note visual signs, ask questions, and form a mental map of where moisture is most likely to be hiding.

  3. Environmental readings

    Instrumentation

    Calibrated moisture meters on suspected walls and floors, hygrometer for relative humidity, and thermal imaging to find cold spots and hidden wet areas without opening anything up. I explain each reading as I take it.

  4. Full-home inspection

    ~20 min

    Attic, crawl space, basement, mechanical rooms, behind appliances, around windows, under sinks. The places mold actually starts. Photos are taken throughout for the written report.

  5. Sampling (if warranted)

    Lab pickup

    Air samples with a calibrated spore-trap pump, surface samples by tape lift or swab where appropriate, and always an outdoor control sample for comparison. If sampling isn’t warranted — sometimes the cause is obvious — I’ll tell you that and save you the cost.

  6. On-the-spot debrief

    Before I leave

    We sit back down and I share preliminary findings: what I observed, what concerns me, what doesn’t, and what to expect from the lab if samples were collected. You leave the visit with a clear picture — not just a vague promise of a report later.

  7. Written report & follow-up

    3–5 business days

    A plain-language written report arrives by email with lab results, annotated photos, and clear recommendations. A follow-up call is included to walk through everything and answer questions — on your schedule, not mine.